Supporting Waitrose’s In-House Store Planners For Over 10 Years

Project deliverable:

Flexible Store Planning Resource


Providing a flexible store planning resource

Since 2008, C A Design Services (CADS) has been working for leading UK food retailer Waitrose & Partners, part of the John Lewis Partnership, providing on-going support for its Store Planning function. CADS provides an additional flexible resource to Waitrose’s in-house store planners, which helps them to deliver accurate and updated store plans to its 352 branches. This in turn enables Waitrose partners, contractors and suppliers to deliver timely projects in store.

Increasing and decreasing capacity of in-house store planning team

In the fast-evolving world of grocery retail, Store Development Group Manager, Chris Wilson needs the flexibility to increase and decrease the capacity of the store planning team, as they respond to the changing demands of the business.

The team is responsible for delivering both proposal layouts for new developments in-store as well as updating live store layouts, ensuring all stakeholders (partners, contractors & suppliers) have access to accurate and up to date store information.

Supporting Waitrose’s In House Store Planners For Over 10 Years

Strong communication channels ensure consistency and accuracy

Working alongside Waitrose’ store planners, CADS team comprises a dedicated Work Stream Leader and 3 experienced retail planners, with additional planners available when the workload ramps up. Live projects and forecasted projects are tracked online, with workloads and deadlines agreed on a weekly basis.

The store planning team provides guidelines for each project. These instructions can range from single category seasonal updates based on a simple written brief to annotated CAD drawings for updating significant changes across multiple departments.

CADS Retail Services Manager, Pete Humm explains:

“By working closely with the Waitrose team, we are able to respond quickly and effectively, providing the necessary workload over flow resource for everyday updates and projects as the need arises. Once updated we upload the store plans to the StoreSpaceOnline platform so that accurate information is accessible to all stakeholders that need it.”

The Outcome

In summary, Chris Wilson says:

“For over 10 years, CADS has been providing essential support for our store planning function that enables us to deliver accurate store plans for branches, partners, contractors and suppliers on time.

Hundreds of stakeholders both internal and external use these store plans to inform decisions everyday across our 352 branches as well as head office.

I can’t think of a time when CADS said no to any work we wanted completed. They always provide a very responsive and professional service delivering a high-quality level of work.

We enjoy working with the team and thoroughly recommend them.”


If you’d like to discuss your Store Planning requirements, please contact Guy Moates or Pete Humm on 01493 412806 or email sales@cadesignservices.co.uk