The Nationwide Building Society (NBS) is now the world’s largest mutual financial institution, the UK’s third largest mortgage lender, and one of the UK’s largest savings providers. NBS has over 700 branches and 20 Admin Centres around the country and the head office is in Swindon.
As the property portfolio has grown and been refurbished, keeping accurate records of the property asset management information has presented quite a challenge. In 2011 C A Design Services was commissioned by NBS’ Property & Corporate Services Department to bring together the space data for all branches and admin space into a single system. This system needed to be easily updated and aspects of the company’s property portfolio reported on for facility management purposes.
In addition the business undertakes regular refurbishment works in both the branches and the admin centres throughout the year which means managing and keeping the drawings and the database up to date is an ongoing task.
To address these issues, CADS delivered the SpaceStation® asset database for NBS, which contains all the relevant details of the property portfolio and is directly linked to the master CAD drawings. This enables the Facility Management team to take decisions and provide information when required.
Each building within the NBS estate now has its AutoCAD record linked to the SpaceStationOnline database. SpaceStation® in turn feeds into a central system Hub of FM data providing an integrated repository for all branch and admin site related information. Data can then be accessed by the relevant people within the organisation when they need information quickly e.g. to see what the different branches look like and what facilities they contain.
CADS also provides a space planning resource for NBS, supplying bespoke reports from the database when required and swiftly answering queries from various departments within Nationwide on request. These include requests for total usable areas of admin centres or how many counters are in a selection of branches. This has all led to a very dynamic relationship between NBS and CADS. With any major refurbishment of office buildings, feasibility drawings are essential. CADS has also been asked by Nationwide to complete feasibility layouts.
“C A Design Services has transformed the way in which we capture, manage and exploit our drawing database. We have streamlined processes that were once time consuming and adding no value so that we can now work with outputs rather than spending all our time trying to input. A professional organisation that has a real ‘can do’ attitude and the relationship built to date has far exceeded my expectations. We have managed to bring C A Design Services into our business and they now have a working relationship with other departments and areas who are all very complimentary on the service delivered.”
Gurmeet Grewal, Property Business Systems Manager, Nationwide Building Society